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Unable to Activate PS CS6 404 Error

Explorer ,
Oct 29, 2024 Oct 29, 2024

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Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Tue October 29th 7:53:07 GMT 2024

This was an unexpected error (type = not found, status = 404)

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correct answers 1 Correct answer

Community Expert , Oct 29, 2024 Oct 29, 2024

@CorvusCrow 

 

your best bet is to try offline activation.  also, your default browser should not be opera and needs to be current.

 

Launch the product.
At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
Click Offline Activation and click Generate a Response Code.
Write down the Request Code.
Switch to an online computer and navigate to www.adobe.com/go/getactivated.
Click Offline Activation.
Sign in with your Adobe ID.
Enter your Request code and click Generate.
W

...

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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janee_0-1730192668212.png

 

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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@CorvusCrow 

 

I've moved your post from Using the Community to the Photoshop forum.

 

Adobe does not reset activations for Creative Suite. 

 

If you are trying to install/reinstall, it needs to be deactivated on the old computer first.

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

 

I have not seen the error message in your screenshot, but this may answer your question. If not, please clarify.

 

Jane

 

 

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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Your response is useles and unhelpful.

 

I already deactivated my CS6.

 

When pressing sign in to activate it on the PC it shows this error. CS6 activation servers are NOT shut down yet either so a staff needs to look into this

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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quote

a staff needs to look into this

By @CorvusCrow


This is mostly a user-to-user forum. Contact Adobe Customer Care by Chat or X (Twitter). Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Forum volunteer

 

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New Here ,
Oct 29, 2024 Oct 29, 2024

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I did this, chatted with an agent. And they sent me here. Regarding the same reason, to Adobe community. I cant  log in to Adobe after installing CS6 master collection. 

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New Here ,
Oct 29, 2024 Oct 29, 2024

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I have the same issue! I chatted with an agent and they asked me to come here. 

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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I tried chatting with an agent ans they keep claiming it's because I didn't deactivate when I absolutely did. Adobes damn servers are offline and they know it
quote

I have the same issue! I chatted with an agent and they asked me to come here. 


By @jenniferp1428090

 

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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Please the the section "New activation process for legacy Adobe apps" here:

Here's the Best Way to Get Adobe Direct Download Links | ProDesignTools

 

Here you'll find also appropriate informations:

Fix issues while activating or reinstalling legacy Adobe apps

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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Once again none of this helps. [cursing removed] even if you choose "Trial Version" you have to still sign in. Its this sign in prompt that used to give  QR Code that is not working!

 

[personal information removed by moderator]

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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@CorvusCrow 

 

your best bet is to try offline activation.  also, your default browser should not be opera and needs to be current.

 

Launch the product.
At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
Click Offline Activation and click Generate a Response Code.
Write down the Request Code.
Switch to an online computer and navigate to www.adobe.com/go/getactivated.
Click Offline Activation.
Sign in with your Adobe ID.
Enter your Request code and click Generate.
Write down the Response code.
Switch back to the offline computer.
Enter the Response Code and click Activate.

 

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

 

<moved from ps>

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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Thank you kind person! This did the trick! I now have a fully activated CS6 again, with the ability to de-activate as needed.

 

I hope that whatever is causing the 404 Error gets fixed, seeing as the activation server @  https://lm.licenses.adobe.com/vact/ping is still active.

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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you're welcome.  just be careful if you need to deactivate in the future (to install and activate on another computer).  you will need an updated non-opera browser (even though it's not clear why that matters).  otherwise, your local copy will be deactivated on the local computer but not communicated to adobe and therefore not increasing your activation count.  once that occurs it can't be fixed.

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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I use Chrome as primary, and Safari as Primary on my mobile device.

 

I'm not exactly sure why the log in from the installer gives a 404 Error in the first place, since th activation servers are online still.

 

Could you clarify when you say that If someone uses "Opera" their local de-activation will not register through Adobe's servers? 

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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@CorvusCrow 

Opera is a web browser, if that is your question.

https://www.opera.com/

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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No I am just wondering why having Opera on a computer affects the de-activation process. (I don't use it, and never have)

 

 

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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honestly, i don't understand why the default browser matters (often for things that don't appear to use a browser)..

 

anyway, your browsers usually work well with adobe.  opera is notoriously problematic, https://helpx.adobe.com/download-install/kb/supported-browsers.html#:~:text=If%20you%20are%20getting....

 

as for that 404, that a connection problem between your computer and the end-point.  i'm pretty sure the end-point is reachable.

 

 

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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I tried the (Trial Version) installer on a separate laptop, with a different internet connection (Not using any keys or anything, just a simple install with the trial period) and it still gave the 404 Error.

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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Also in tandem, since this was activated using the "Offline" method - if I press de-activate it will properly remove the activation from the count list?

 

I know for a fact that prior to all of this, and prior to uninstalling CS6 I fully de-activated it on my PC. I went to Help > De-activate. I clicked it again to ensure that the de-activation wording was greyed out.

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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i know you probably don't know the url that resulted inthe 404, but if you do know, what is it?

 

and the local computer registering the deactivation always works.  the key (and what's not usually obvious) is did that deactivation register with adobe?

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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IMG_5276.jpeg

 There's no address, just this placeholder.

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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understood.  (btw, that's not an adobe message; it's a network message.)

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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Does it imply that there's an issue on my end or on Adobe's activation server end?

 

 

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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you can't tell from the message itself, but if you google it you'll see almost no adobe references.  ie, it's most likely not on adobe's end.

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Explorer ,
Oct 29, 2024 Oct 29, 2024

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If it's not Adobe, then I really wonder what would cause it.

 

It's a fresh Windows install, with the CS6 download directly from My Account page.

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