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Unable to change install "Location" address for installing Photoshop CS5

New Here ,
Feb 06, 2023 Feb 06, 2023

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I am having issues installing Photoshop CS5. I initially installed it to a remote drive (Drive F) rather than the C drive. Installation went fine. Somehow, within a few days, Drive F was changed to Drive G and the program would not run due to the path not matching up. I then was able to change Drive G back to Drive F. I removed Photoshop from Drive F.

The problem now is that I am unable to install Photoshop to Drive C. When I begin the install, things go fine up to the "Install Options" screen. I selected the desired installation but the Location still reads F/New Folder and I am unable to change it to Drive C.

 

Can anyone please help me on this. Adobe would offer me any help. I did install Photoshop to desktop (copied the files from Drive F before deleting that), but I am having issues where it does not always recognize .PSD files.

 

Thanks for any help out there.

 

 

 

 

 

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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  • Associating file types with applications occurs at the OS level.
  • For this reason, most apps work best when installed on the same drive/volume as your OS.
  • Which operating system do you have?  Do you have the latest version updates for it?
  • To perform a clean installation of Creative Suite, run the Adobe Cleaner Tool to wipe old apps from your system, followed by restarting your computer.  You'll find the cleaner tool & instructions below:
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I am not sure this will work since I am not using Photoshop via Cloud. I am using the install directly from a CD as the version I am using is CD5. Any other suggestions would be appreciated.

 

Thanks for taking time to get back to me.

 

 

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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@Duncan282834093is5 

 

did you uninstall your previous cs6 install (using the uninstaller) and then clean (using the cs cleaner, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)?

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I am operating Windows 10 and it is updated. I will try to use the cleaner tool and see if that works. Notable is that I am not on the Cloud as my application is via CD rather than the online  subscription to Photoshop.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Yes.  Creative Suite is 10+ years old and unsupported now. You're on your own.

 

But all software is associated with file types at the OS level.  Windows 10 thinks we should use Windows Picture Viewer.  I frequently have to re-train it to open image files in Photoshop. 

 

From Windows File Explorer, right-click on a .PSD or other image file, Select Properties and choose your installation of Photoshop.exe.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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