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Unable to deactivate CS4 or install CS6..says unable to connect....

New Here ,
Feb 22, 2022 Feb 22, 2022

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Would anyone know why my CS4 or CS6 software thinks I'm offline and won't connect to the internet? I have internet access. Anyone come across this problem? Thanks.

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Community Expert ,
Feb 22, 2022 Feb 22, 2022

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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The CS4 deactivation server has been shut down.

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