Unable to do any trial programs

[Jacob_W]

I am unable to use or do any trial of any program. I already talked to support and they keep trying to tell me that my account is suspended due to failed payment. Fact is my account subscription is cancelled and it even reflects that in my account details. But I feel that after today I will not use another adobe product after being completely ignored on what I was saying. Need to update the records of people here, cause I will not be charged twice at all. All i am wanting is to be able to try a program before i even decide to buy it. I cant even do any of the trial programs even though my account is creative cloud free right now.

[saritashon · Accepted solution]

Hi Jacob,

Greetings for the day!

Thanks for reaching out to the Adobe Help Forum.

I apologize for your experience with support. I have checked the email registered with Adobe Forums as you are trying the same email to sign up for trial.You have already signed up for trial in the past for After Effects,Illustrator,In Design and  Photoshop due to which system does not allow you to download the trial once again.

Hope it answers all your Questions.

Thanks,

Sarita

[Jacob_W]

I was never told this at all by any support. So in order to do a trial I would need to use a different email. Okay thank you.