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Hello, I am having difficulties installing any adobe app using the creative cloud desktop app. many apps like Photoshop keep freezing at 10% installed, then suddenly saying "Installation Failed.
Here are the error logs:
Exit Code: 117 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 66 error(s), 0 warnings(s) FATAL: Fatal Error '117' occurred while download FATAL: Fatal Error '117' occurred while download FATAL: Error occurred in download of package (Name: AdobeColorCommonSetCMYK_1_0-mul Version: 1.0.4). Error code: '117' ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=2) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=2) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) ERROR: Failed in acquire context in getSignatureOfData ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0) -------------------------------------------------------------------------------------
Ive tried everything such as re-installing, restarting the PC, checking firewall and antivirus software, disabling it too, this has been going on for 3 years now and I just cant seem to find a fix.
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Gk, sorry you are encountering Error 117. This error occurs because the downloaded files are being damaged or invalidated. Did you have any questions or encounter any different errors while implementing the solutions listed in https://helpx.adobe.com/download-install/kb/error-code-117.html
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Hello, I have tried as much solutions as I can from that list, and i am still getting the 117 error code.
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Thanks for confirming, Gk. Please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help you directly to resolve any errors.