Unable to Install Captivate [Why is Captivate not included in the Cloud All Apps plan?]

[RobertH2019]

I want to know when all applications stopped meaning all applications.  I recently purchase All Applications and prepaid for 1 year.  When you land on adobes website the first thing a person clicks is Adobe Creativity & Design.  Then I see view all plans and pricing so naturally I want to see.  I see all apps.  To me and Im pretty sure most of the US all means everything and apps means applications so naturally I think sure sign me up for that because I use all of adobes applications.  I have purchased eLearning and Masters suites in the past so when I seen the chance to sub and get ALL APPS I of course dove in.

Turns out All no longer means ALL and apparently captivate is not a application.  So I called adobes support and turns out Captivate is under a different location than creativity and design.  Seems odd all the years I used captivate I figured I was designing and being creative.

I called for help but the people didn't understand what I was talking about and I had a hard time understanding them.  I wanted to know why all apps did not include all applications.

Im hoping a adobe rep could let me know what steps I can take to potentially fix this or if nothing can be done and Captivate is not part of All Apps please fix the website view all pricing make sure it shows that captivate is not part of all apps.. Even if you have to show it as its own plan at least your customers would not then assume all apps means all apps.

Thank you

[Nancy OShea]

Adobe Captivate and the e-learning suite before it were never part of the Creative Cloud.  E-learning software has always been a separate purchase.   Adobe Captivate costs USD $34/month

Adobe Captivate (2019 release) - Design awesome courses in mins

[Nancy OShea]

Below is a comprehensive  list of what comes with the Creative Cloud All Apps Plan,  including a few legacy apps that are no longer being developed.

1. Adobe Acrobat DC
2. Adobe After Effects
3. Adobe Animate
4. Adobe Audition
5. Adobe Bridge
6. Adobe Dimension
7. Adobe Dreamweaver
8. Adobe Edge Animate
9. Adobe Edge Inspect
10. Adobe Edge Reflow
11. Adobe Extension Manager
12. ExtendScript Toolkit
13. Adobe Fireworks CS6
14. Adobe Flash Builder
15. Adobe Illustrator
16. Adobe InCopy
17. Adobe InDesign
18. Adobe Muse CC
19. Adobe PhoneGap
20. Adobe Photoshop
21. Adobe Photoshop Lightroom CC
22. Adobe Photoshop Lightroom Classic CC
23. Adobe Prelude
24. Adobe Premiere Pro
25. Adobe Premiere Rush
26. Adobe Scout CC
27. Adobe XD

ONLINE SERVICES    

1. Adobe Color
2. Adobe Fonts (formerly Typekit)
3. Adobe Portfolio/Behance
4. Adobe Spark

Adobe Mobile Apps are available separately from Apple App, Windows and Google Play stores.

Adobe mobile apps for iPhone, iPad, Android | Adobe Creative Cloud

[John Waller]

A cursory review of the Adobe website makes clear what IS included in the All Apps plan

• The entire collection of 20+ creative desktop and mobile apps including Photoshop, Illustrator, and Adobe XD

Full list: Adobe creative desktop apps | Adobe Creative Cloud