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Unable to Install Lightroom on MacOs 10.13 High Sierra

New Here ,
Jan 01, 2023 Jan 01, 2023

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Hi, I've just purchased Lightroom plan, but my old Mac doesn't support it. I tried installing LR 5, but it would require a licence key, which I don't have. I'm now on £9.95 /month plan, but haven't been able to use the software at all. Please help!

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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the cc desktop app should offer a compatible lr. install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey),  11 (Big Sur).  

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Unfortunately, High Sierra is not supported.  It's fully 5 OS versions back now.  Adobe expects users to have current equipment & software no more than 2 versions back.

You can request a refund within 14 days of downloading.  After that there is 50% termination fee.

 

With a browser that accepts cookies and does not have script blockers, log-in below.
https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html


Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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