Unable to install on M1 mini. Installer gets stuck in a loop

Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

Copy link to clipboard

Copied

I'm trying to install CC desktop. It is getting stuck in a loop switching to authentication page, then popping back to the installer, then heading back to the authentication page, etc. It tries about 4 times then gives up. I've tried rebooting, clearing out all my website data, logging out of CC. None of that has helped. 


Views

46

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 26, 2022 Aug 26, 2022

Hi Chuck,

 

Some of the things I would recommend trying in that situation

 

  1. Try using the Cleaner Tool to remove your Adobe ID credentials from the system https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html  (You can see the option within the step 3 screenshot)
  2. Ensure you're using the M1 compatible installer - Here is a direct link to the installer https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_8_0/macarm64/ACCCx5_8_0_592.dmg taken from the alternative downloa
...

Likes

Translate

Translate
Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

Copy link to clipboard

Copied

Hi Chuck,

 

Some of the things I would recommend trying in that situation

 

  1. Try using the Cleaner Tool to remove your Adobe ID credentials from the system https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html  (You can see the option within the step 3 screenshot)
  2. Ensure you're using the M1 compatible installer - Here is a direct link to the installer https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_8_0/macarm64/ACCCx5_8_0_592.dmg taken from the alternative download links here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
  3. Error 206 usually relates to some kind issue with your internet connectivity and being unable to reach the Adobe servers https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206 I'd recommend going through the solutions in that article and see if they help, especially test using a different internet connection.

 

Hope one of these helps,

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

Copy link to clipboard

Copied

LATEST

Working now. Thanks, David! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines