Unable to install Photoshop on MacBook Pro

[karenb98066155]

Trying to install Photoshop on my Mac with MacOS Big Sur 11.6.4

I keep getting this error even after rebooting:

 

[jane-e]

@karenb98066155 

You didn't say how you started and how you got to this point.

Please follow these steps in order to download and install Photoshop as part of your Creative Cloud membership:

https://helpx.adobe.com/creative-cloud/help/download-install-Photoshop.html

Jane

[karenb98066155]

Apologies Jane. I logged in to Adobe cloud in my  Safari browser and clicked the download. button at the top. The dmg downloaded but when I open the dmg and double click, I get this error message.

[Test Screen Name]

Strange, it looks like it's an older version of PS. Maybe try downloading the Creative Cloud app first. 

[jane-e]

"Apologies Jane. I logged in to Adobe cloud in my  Safari browser and clicked the download. button at the top. The dmg downloaded but when I open the dmg and double click, I get this error message."

By @karenb98066155

Did you go to: https://creativecloud.adobe.com/apps/all/desktop/pdp/photoshop and log in to your paid CC account first (as per the earlier link)? It should look like this:

Does your computer meet the system requirements?

https://helpx.adobe.com/photoshop/system-requirements.html

Jane

[karenb98066155]

Yes, that is what I also described to you that I did in the first place. I am a software developer so I understand how all of this works.

I also tried downloading the Creative Cloud app and it will not install either:

 

[jane-e]

Yes, that is what I also described to you that I did in the first place. I am a software developer so I understand how all of this works. I also tried downloading the Creative Cloud app and it will not install either:

By @karenb98066155

Hi Karen,

If you checked the system requirements (you didn't say), then contact Adobe Customer Care, as they can look at your computer.
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 . Type "agent".

You can also send a tweet to @AdobeCare.

Jane

Forum volunteer