Hello, Adobe Community:
This is my first post here, so please bear with me if I am excluding any useful information. I just performed a much needed hardware upgrade on my Windows 10 PC. I'll list the relevant components below for reference:
- ASRock Z390 Taichi LGA 1151 (300 Series) Intel Z390 SATA 6Gb/s ATX Intel Motherboard
- Intel Core i9-9900K Coffee Lake 8-Core, 16-Thread, 3.6 GHz (5.0 GHz Turbo) LGA 1151 (300 Series) 95W BX80684I99900K Desktop Processor Intel UHD Graphics 630
- Crucial P1 1TB 3D NAND NVMe PCIe M.2 SSD - CT1000P1SSD8
- G.SKILL Ripjaws V Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C16D-32GV
I have been using my old Creative Suite 5 applications for a while now without any issues before the hardware upgrade. Due to some issues with reinstalling Windows on the new SSD, I was not able to directly clone the old HHDs to the SSD to preserve the previous environment from before the upgrade. I still have the old CS5 installer, however, and after setting up Windows on the new PC, I ran it, installed each of the programs, and tested them out. They all worked initially, opening old files that I had been working on without any problems (and much faster!).
As of yesterday, however, Photoshop, Illustrator, and InDesign no longer remain open. Photoshop and Illustrator shut down after a couple seconds after loading. InDesign fails to open at all after the loading screen closes. Illustrator provides the following error message: "Error loading plugins. ScriptingSupport.aip". The other programs provide no error messages.
I contacted Adobe Customer Support, and was provided a legacy installer for CS5. I ran this as usual to reinstall CS5, but am experiencing the exact same issues. I was also provided the Adobe Application Manager and a copy of the Adobe Photoshop Update Version 12 DMG file, neither of which have had an effect.
Since these programs were working initially upon installation after the hardware upgrade, I suspect that the recent Windows 10 Version 1909 update may be causing the instablility, as I believe this was the only major installation that I made after I reinstalled CS5. I searched through the Support Community posts, but did not find a thread that seems to address the issue that I am having. Has anyone here experienced something similar? Any assistance with this matter woudl be greatly appreciated. I am not currently in a position where I can subscribe to CC, and even if I was, I would rather own older versions of the programs than rent the newest versions. Thanks!
- Josh Leisenring
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