Unable to login to Creative Cloud

[erinm20772625]

Hello all

I have a license that every student receives through the school that enables us to use all Adobe Apps to their full extent. On my old laptop, it works perfectly, I can log into the Creative Cloud and all of my downloaded apps work and have been for years. I have just received a new Apple Macbook and have downloaded the license along with Creative Cloud, but when I go to sign into my account, it loads for a minute before returning to the log in page. This is urgent as nobody can seem to help and I need it for work.

Other things to note:

• I myself do not have a membership, but the license provided enables each student with a trial account to reap the full benefits of Adobe (works on other laptop)
• We are provided with a file that contains 'Adobe Serializaton', 'Helper Bin' 'Prov.xml' and 'Remove volume serial'

Thanks in advance for your help!

[kglad · Accepted solution]

Re: Creative cloud: You've been signed out - impossible to log in