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Unable to open Elements 2019 Installer after downloading & extracting files

New Here ,
May 11, 2019 May 11, 2019

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Adobe Photoshop Elements 2019 Installation problem

Installation DVD purchased from Amazon does not work stating "Core components failed to install, download latest installer & try again"

Downloaded latest Elements 2019 files numerous times & failed again this time a message "Unable to proceed further as installer file may be damaged

I have the Adobe  product serial number on the DVD case but cannot download because of an installer problem in the software

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Community Expert ,
May 11, 2019 May 11, 2019

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do you have a 64-bit os?

if so, do you meet other install specs, System requirements | Adobe Photoshop Elements 2019 & Premiere Elements 2019

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New Here ,
May 11, 2019 May 11, 2019

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64 Bit

Processor i5 @3.1GHz

8 GB Ram

100 Gb free space on C Drive

Tried twice to install as administrator after I extracted the download files just comes up with (error1) download latest elements 2019 installer

cannot get the installer software to work

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Community Expert ,
May 11, 2019 May 11, 2019

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what's your os?

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New Here ,
May 13, 2019 May 13, 2019

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Windows 10

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Community Expert ,
May 13, 2019 May 13, 2019

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copy your dvd contents to a desktop directory and retry installing from the new directory.

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New Here ,
May 13, 2019 May 13, 2019

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not sure how to do that can you please advise

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Community Expert ,
May 13, 2019 May 13, 2019

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use a file explorer to copy the files.

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New Here ,
May 13, 2019 May 13, 2019

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Tried this twice but installer still does not work

Error 1 on the installer

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Community Expert ,
May 13, 2019 May 13, 2019

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

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