Unable to re-download Photoshop Elements 2022 to my new Windows 11 computer

[King-Jon]

I have just purchased a new Lenovo IdeaCentre desktop computer and I am unable to re-download and install my already-paid-for Photoshop Elements 2022 onto it. The download keeps failing and I get an error code, usually 183. I am downloading from my account page on the Adobe Photoshop website.

FYI -- I can download the Photoshop Elements 2024 perfectly well, with no problems at all. Starting to think Adobe have inserted some kind of bug to prevent the download -- that this is something of a con to try and make me buy the 2024 version of Elements. Why else would I be able to download the 2024 version but not the 2022 version? Makes no sense.

Can anyone help?

Many thanks!

[kglad]

use a different non-opera browser.

[King-Jon]

Sorry I don't understand what you mean???

FYI I'm using Chrome...

[King-Jon]

Also, just to clarify, I can download the adobe installer no problem, so it's not a problem with the browser. I just can't install it on my PC. The installation process keeps 'failing' and throwing up an Error Code 183.

Thanks for trying to help.

[Ged_Traynor]

@King-Jon have a look here

https://community.adobe.com/t5/download-install-discussions/error-code-183-while-installing-adobe-de...

[kglad]

error 183 is a generic error and you should try to redownload the installer using a different browser.

[King-Jon]

I just found out from Adobe Tech Support that Photoshop Elements 2022 is 'no longer supported', which explains why I was unable to install it. This was my suspicion all along -- a ploy to make you download the latest version and hand over more money. Luckily the Support Agent I spoke to fixed the problem by remote access -- he downloaded the necessary bits and pieces I needed to install the older version. So all sorted now.

Thanks again for all your help.

[kglad]

not supported just means that adobe won't help if you have problems.  but it's still usable, installable and activatable.

[King-Jon]

Not according to the support agent, which is why he had to do what he did so I could install it.

[kglad]

what did support do?

[King-Jon]

I'm not sure to be honest, I'm not that techy. I was told that, because Photoshop Elements 2022 is 'no longer supported' my new Lenovo IdeaCentre PC with Windows 11 would need a few 'fixes' before I could install the outdated version (outdated only by 2 years I might add). Anyway I gave them remote access to my computer and they downloaded some stuff that did the trick is all I can say. Sorry I can't be more specific.

[kglad]

ok, thanks for trying.  they probably updated your os and default browser.