• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to re-download Photoshop Elements 2022 to my new Windows 11 computer

New Here ,
Nov 27, 2024 Nov 27, 2024

Copy link to clipboard

Copied

I have just purchased a new Lenovo IdeaCentre desktop computer and I am unable to re-download and install my already-paid-for Photoshop Elements 2022 onto it. The download keeps failing and I get an error code, usually 183. I am downloading from my account page on the Adobe Photoshop website.

 

FYI -- I can download the Photoshop Elements 2024 perfectly well, with no problems at all. Starting to think Adobe have inserted some kind of bug to prevent the download -- that this is something of a con to try and make me buy the 2024 version of Elements. Why else would I be able to download the 2024 version but not the 2022 version? Makes no sense.

 

Can anyone help?

 

Many thanks!

TOPICS
Installation

Views

112

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 27, 2024 Nov 27, 2024

Copy link to clipboard

Copied

use a different non-opera browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 29, 2024 Nov 29, 2024

Copy link to clipboard

Copied

Sorry I don't understand what you mean???

 

FYI I'm using Chrome...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 29, 2024 Nov 29, 2024

Copy link to clipboard

Copied

Also, just to clarify, I can download the adobe installer no problem, so it's not a problem with the browser. I just can't install it on my PC. The installation process keeps 'failing' and throwing up an Error Code 183.

 

Thanks for trying to help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2024 Nov 29, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2024 Nov 29, 2024

Copy link to clipboard

Copied

error 183 is a generic error and you should try to redownload the installer using a different browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2024 Dec 01, 2024

Copy link to clipboard

Copied

I just found out from Adobe Tech Support that Photoshop Elements 2022 is 'no longer supported', which explains why I was unable to install it. This was my suspicion all along -- a ploy to make you download the latest version and hand over more money. Luckily the Support Agent I spoke to fixed the problem by remote access -- he downloaded the necessary bits and pieces I needed to install the older version. So all sorted now.

 

Thanks again for all your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 01, 2024 Dec 01, 2024

Copy link to clipboard

Copied

not supported just means that adobe won't help if you have problems.  but it's still usable, installable and activatable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2024 Dec 01, 2024

Copy link to clipboard

Copied

Not according to the support agent, which is why he had to do what he did so I could install it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 01, 2024 Dec 01, 2024

Copy link to clipboard

Copied

LATEST

what did support do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines