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Unable to reach Adobe servers - 11/10/21

Participant ,
Nov 10, 2021 Nov 10, 2021

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Today I am getting "Unable to reach Adobe servers" error messages when I launch any Adobe app or Adobe Creative Cloud. There is nothing wrong with my Wi-Fi and everything is otherwise working. My Adobe Acrobat says I have 6 days till it expires. Are there server problems today? PC - Windows 7.

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Activation, Creative Cloud

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correct answers 1 Correct answer

Adobe Community Professional , Nov 10, 2021 Nov 10, 2021
For Windows 7 read this TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html -on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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For Windows 7 read this
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

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Participant ,
Nov 12, 2021 Nov 12, 2021

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Thank you. The EasyFix.MSI and a reboot solved my problem

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Just so you know, Microsoft stopped supporting Win7 in January of 2020.  

You are now 4 major release versions behind the latest OS (Win7, Win8, Win8.1, Win10, Win11).

 

Adobe expects customers to have modern equipment and software no more than 2 versions back.

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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