Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to uninstall Creative Cloud

Community Beginner ,
Mar 08, 2022 Mar 08, 2022

Hi

 

I've had the Creative Cloud Membership Plan for a few years but when I opened a piece of work on it this morning an error message said that Adobe Creative Cloud is missing or damaged.

 

It advised me to download and install a new copy of Creative Cloud.

 

I downloaded the uninstaller package and also found the uninstaller file already included in my Creative Cloud apps. Whenever I launch ether of them I'm asked to fill in my password as shown on the screen below but when I hit OK nothing happens.

 

Creative Cloud Screen.png

 

Any advice is much appreciated.

 

Thanks

TOPICS
Creative Cloud , Installation
276
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 08, 2022 Mar 08, 2022

If uninstallers are not working you could try the CC Cleaner tool to remove everything CC and start over. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 08, 2022 Mar 08, 2022
LATEST

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines