Unable to uninstall Creative Cloud

Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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Hi

 

I've had the Creative Cloud Membership Plan for a few years but when I opened a piece of work on it this morning an error message said that Adobe Creative Cloud is missing or damaged.

 

It advised me to download and install a new copy of Creative Cloud.

 

I downloaded the uninstaller package and also found the uninstaller file already included in my Creative Cloud apps. Whenever I launch ether of them I'm asked to fill in my password as shown on the screen below but when I hit OK nothing happens.

 

Creative Cloud Screen.png

 

Any advice is much appreciated.

 

Thanks

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Creative Cloud , Installation

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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If uninstallers are not working you could try the CC Cleaner tool to remove everything CC and start over. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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