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Unable to uninstall or sign in/out of Creative Cloud Applications

New Here ,
Oct 06, 2023 Oct 06, 2023

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My student subscription recently ended. Every time I open any application a pop-up appears that says, "We can't verify your subscription status." My options are to "quit photoshop" or "try again." If I select "try again," the same pop-up appears repeatedly. I thought I would just uninstall the applications, but when I open the Creative Cloud app I recieve a pop-up that says, "You've been signed out." I select "Sign in" and it loads for a couple seconds then prompts me to the same pop-up. This is super frustrating because I have to sign in in order to uninstall the apps but I can't sign in. My student discount is gone so now I am paying the near $60 a month for applications I cannot even use. 

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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you're entitled to your student discount for up to one year after you're no longer a student, at least, from adobe's perspective.

 

did your school's plan administrator end your subscription?

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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