Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to update billing info!!

New Here ,
Nov 08, 2019 Nov 08, 2019

Hello,

I'm unable to update the billing info. Once I press the button "Manage Payment" it keeps loading and won't enter the new screen.

 

1.2K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 08, 2019 Nov 08, 2019

This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues. 

Click the following to contact Adobe customer support staff for help: 


https://helpx.adobe.com/contact/support.html 

 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Translate
Community Expert ,
Nov 08, 2019 Nov 08, 2019

This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues. 

Click the following to contact Adobe customer support staff for help: 


https://helpx.adobe.com/contact/support.html 

 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2021 Jan 24, 2021
LATEST

There is nothing on that page that lets me contact anyone. is there something i'm missing?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 08, 2019 Nov 08, 2019

francescoc36425786おはようございます。

1つの確認。 契約は有効ですか?
既にキャンセルされている場合は、支払い情報を更新できず、新しい契約が必要です。

それ以外に、支払い情報を編集する場合は、
ユーザーフォーラムでは解決できないため、サポートに連絡する必要があります。

アドビヘルプセンター

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines