Unable to update Creative Cloud, The windows error code is - 12180

New Here ,
Apr 29, 2022 Apr 29, 2022

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04/30/22 09:14:58:305 | [INFO] | | | | | | | 4560 | Going to download the file at C:\Users\xxx\AppData\Local\Temp\{2C195630-95FE-48C8-8717-484C52FA057B}/manifest.xml
04/30/22 09:14:58:366 | [INFO] | | | | | | | 15252 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:368 | [INFO] | | | | | | | 15252 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_Spaces_1307/Spaces.zip size: 2072039 Bytes, Time Taken:726.000000 milliseconds
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:591 | [INFO] | | | | | | | 9088 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:592 | [INFO] | | | | | | | 9088 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_3DI_1307/validationV2.xml size: 311 Bytes, Time Taken:332.000000 milliseconds
04/30/22 09:14:58:743 | [INFO] | | | | | | | 12916 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:743 | [INFO] | | | | | | | 6076 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:744 | [INFO] | | | | | | | 12916 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_CCExpress_1307/manifest.xml size: 856 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:744 | [INFO] | | | | | | | 6076 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_OneUp_1307/manifest.xml size: 836 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:822 | [INFO] | | | | | | | 23812 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | The windows error code is - 12180
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | failed to resolve the proxy setting on the machine

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Creative Cloud , Installation

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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It seems that there's a problem with your internet connection. Your connect to the secure Adobe servers is running in an time out. Please check that you can connect to the secure Adobe servers.

 

More informations for help with that and other common secure adobe.com connection problems you'll find here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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New Here ,
Apr 30, 2022 Apr 30, 2022

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04/30/22 09:14:58:305 | [INFO] | | | | | | | 4560 | Going to download the file at C:\Users\xxx\AppData\Local\Temp\{2C195630-95FE-48C8-8717-484C52FA057B}/manifest.xml
04/30/22 09:14:58:366 | [INFO] | | | | | | | 15252 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:368 | [INFO] | | | | | | | 15252 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_Spaces_1307/Spaces.zip size: 2072039 Bytes, Time Taken:726.000000 milliseconds
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:591 | [INFO] | | | | | | | 9088 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:592 | [INFO] | | | | | | | 9088 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_3DI_1307/validationV2.xml size: 311 Bytes, Time Taken:332.000000 milliseconds
04/30/22 09:14:58:743 | [INFO] | | | | | | | 12916 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:743 | [INFO] | | | | | | | 6076 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:744 | [INFO] | | | | | | | 12916 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_CCExpress_1307/manifest.xml size: 856 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:744 | [INFO] | | | | | | | 6076 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_OneUp_1307/manifest.xml size: 836 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:822 | [INFO] | | | | | | | 23812 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | The windows error code is - 12180
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | failed to resolve the proxy setting on the machine


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