Unable to use creative desktop app

[davidl67445316]

I currently can use the apps as I am still signed in however the app launcher doesn't reach the Adobe servers, I already reinstalled the app but it didn't ask me to sign in again. The issue is still the same. running Windows 11 with the last update

[kglad]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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[davidl67445316]

Hi ! the problem is definetily within the antivirus program, once disabled
for 5 min my CC desktop app has initiated correctly
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Kind regards,
*David León*

*Design & digital solutions / *+1 561 593 0313 - Miami, FL / Website
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[kglad]

@davidl67445316 

thanks for the update.

[Shivangi_Gupta]

Hey David, 

We're sorry for the trouble. In addition to the suggested articles by @kglad and @ashelymorgon, check this out: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

We hope it helps.

Regards,

Shivangi