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Unable to use CS6, forcing to start CC Trial

New Here ,
Jan 27, 2020 Jan 27, 2020

I have been using Desktop version of CS6 photoshop and AM happy with it - for several years. All of a sudden, Adobe won't let me start Photoshop CS6, forciomg me to start a creative cloud trial for 30 days. I DO NOT WANT to start any trial. Is this a new definition of Customer Experience or Upsell your products?

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

>won't let me start Photoshop CS6

 

What is the exact reason/message you see?

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

What OS are you on? As far as I know, CS6 should work just fine on everything except the newest MacOS (Catalina). This is because Catalina no longer supports 32-bit applications.

 

If you're on Windows, I'm not sure what the issue might be. Are you getting any error messages?

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

Hi,

You say that it sends you a message to use the CC when you start your PS CS6, this message does not close and the Phtoshop proceeds.

Do you have the Creative Cloud Desktop installed on your machine?

Regards,

WbolanosCo
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Adobe Employee ,
Jan 27, 2020 Jan 27, 2020
LATEST

Greetings, 

 

Do you have perpetual or subscription license for Adobe CS6 Photoshop? 
Try re-serializing the software if that is a perpetual license. 

 

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