Unable to use my InDesign subscription

[Brave_kindness9206]

I bought an InDesign subscription yesterday, but I'm unable to use it. The Creative Cloud Desktop shows InDesign as not owned, but when I click buy, I get an error message telling me that I already own InDesign. The plan shows up in my account (account.adobe.com), but not in Creative Cloud.

[Shivangi_Gupta]

Hi @Brave_kindness9206 ,

We are sorry for the trouble. Could you try the steps listed in this article? https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if it helps.

^Shivangi

[kglad]

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS AND THE PREVIOUS LINK FAILS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

[Brave_kindness9206]

The issue seems to have resolved iself overnight. Thanks for the assistance!

[kglad]

thanks for the update (and good news).

[Nancy OShea]

Yesterday (Oct 20) the whole Internet was broken due to the massive AWS outage.