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Unable to Use Premiere Rush once Installed

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi everyone,

 

I'm unable to use Premiere Rush once it's installed. I've come to the community forum as it seems Adobe has elminated the option to speak with and agent.

 

Blake23911049r251_0-1673999663065.png

 

See the error code I'm getting. MSVCR110.dII

 

I've tried uninstalling reinstalling and compter restarts to no avail.

 

Thanks!

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correct answers 1 Correct answer

Community Expert , Jan 17, 2023 Jan 17, 2023

 repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

update your ms visual c++, if it can be updated (use google if you don't know how to do this)

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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 repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

update your ms visual c++, if it can be updated (use google if you don't know how to do this)

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New Here ,
Jan 17, 2023 Jan 17, 2023

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It turns out that I did not have the correct subscription for dektop hence the issue.

 

Thanks,

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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you're welcome.

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