Unable yo deactivate PSE9

[nicks15844051]

Hi folks.

After my most recent Mac OS update, my vintage Photshop Elements 9 (physical install discspacakage) stopped working - which I knew would happen sometime.

I duly bought PSE 2020 and sold off PSE9.

The new owner can't get it to activate as it appears to be registered to 2 computers.

So, without rolling back my Mac OS to maybe September/October I can't open PSE9 to sign out/deactivate/deauthorise it - even if I still had the discs to install PSE9.

It now occurs to me that an earlier MacBook it was installed on died on me and I was similarly unable to deactivate PSE9 on that - although, I probably didn't anticipate I would run into this problem now.

The new owner is presented with a window to enter the serial number which then takes him to a screen allowing suspension or permanent deactivation.

Question : if he clicks on "Permanently deactivate", is that it.....it's deactivated and he can then enter the licence key and start using it? Or will it ask for my account password or even completely disable the licence key?

Sorry if this sounds a stupid question, I've been round and round the Adobe site and there's nothing in my account settings that will let me do it from there despite what the help pages say.

thanks

[AxelMatt]

I'm not really familiar with the procedure on the elements products. But I think you have to do two things.

First you have to contact the Adobe support for deactivating you activations.

The second is you must contact the support for an license transfer.

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html