Uninstallation complete with errors

New Here ,
Sep 02, 2021 Sep 02, 2021

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I am having a problem with installing and uninstalling Creative Cloud. Uinstalled with errors is what I keep getting. I do not understand most of the community replies and I noticed that many of them are 5 or 6 years old. Is there anything current about this problem?  I am okay with computers and software but there is a lot I do not understand.  So can someone help step me through the process, please.  Thank you

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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first, if it's installed:

 

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step. ie, if it's already uninstalled start with the cleaner step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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