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uninstallation encountered errors

New Here ,
Apr 11, 2016 Apr 11, 2016

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Will you help me figure out how to uninstall CS Suite and Master collection? It refused to leave!

Uninstall Failed - Troubleshooting tips

  1. Restart your computer
  2. Exit all applications.
  3. Uninstall again

You may also download & run the Cleaner Tool.


Tried EVERYTHING including having my company's tech support take over my computer, poured over the forums, etc. I wanted to uninstall old versions and replace with new, but the old ones are not leaving. The Cleaner Tool doesn't do much. When I search Adobe, I see everything still sitting in Common Files - so now I'm between "nothing is working" and "nothing new will install."  Right now, I feel like reimaging the whole dang computer is my only option and I don't have time for that. I have looked around enough forums to see that this seems to be a pretty common "unresolved" query. I do not have any trial versions downloaded here.

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Community Expert ,
Apr 11, 2016 Apr 11, 2016

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try reinstalling over your current install to restore the uninstallers.

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New Here ,
Apr 30, 2016 Apr 30, 2016

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tried that, still won't uninstall completely

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Community Expert ,
Apr 30, 2016 Apr 30, 2016

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that's the best you can do without manually uninstalling or using 3rd party software to uninstall.

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New Here ,
Jan 16, 2025 Jan 16, 2025

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I'm facing the same problem.

 

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