Uninstalled Illustrator now it wont install

[ashleyp93084262]

I uninstalled illustrator because it wouldn't open a few of the files I made yesterday. It was asking what file type I wanted to see it in and then when I chose png or jpeg it said I couldn't open the file. So I uninstalled it and tried to reinstall it but every time I do it acts like its going to install and then deletes it again. I really need it to open so any suggestions would be great. I have uninstalled and reinstalled creative cloud as well I just don't understand what the problem was.

[Srishti Bali]

Moving to Creative Cloud Download & Install​

Regards

Srishti

[Jeffrey_A_Wright]

Ashleyp93084262 do you receive any specific error messages when attempting to install Illustrator CC 2017?  What operating system are you installing Illustrator CC 2017 on?

When you begin the installation process are you utilizing the Adobe Creative Cloud desktop application as discussed in Download and install Creative Cloud apps​?

If so then please review the install log to determine what may be preventing the reinstallation.  Details on how to locate the install log can be found at Creative Cloud download and install errors​.

You are welcome to update this discussion with any questions, or errors, which you may encounter.

[ashleyp93084262 · Accepted solution]

I didn't receive any error messages. It just blinked down to the install list. I did end up getting on adobe chat because this thread wasn't approved until an hour later. For anyone else who comes across this, I uninstalled the app using the creative cloud manager but the original files for downloading were still on my computer. What my representative had to do was uninstall both creative cloud and illustrator completely and redownload them from the adobe website. It fixed the problem and I used it yesterday and today without any problems so thank you for trying to help!

[Jeffrey_A_Wright]

This is great news Ashleyp93084262 thank you for the update!