Uninstalling Creative Cloud Mac

New Here ,
Sep 22, 2021 Sep 22, 2021

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I have tried to delete/uninstall Creative Cloud with the Uninstall Adobe Creative Cloud tool, but the app refuses to uninstall because there are "still elements that need Adobe Creative Cloud" on my computer apparently. I deleted all apps long tile ago and would really like to know how to trace those programs or files that need Adobe Creative Cloud so I can delete them and move on.

 

I have been trying to delete Creative Cloud for nearly I year now and I am absolutely infuriated by the fact that Adobe does everything in their power to avoid actually chatting with their clients and solve their issues. 

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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Use this...

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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Also, to contact support follow the instructions given below

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
-Manan

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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Does your Mac user profile have full administrative level permissions to delete software?

 

Which operating system do you have?  I ask because old 32-bit unistallers probably won't work on 64-bit Catalina or Big Sur.   But the latest Adobe CC Cleaner Tool should get most of it off your system.  Ideally though, old apps should be removed before upgrading the OS.

 

Adobe online chat is available in English 24/7

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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