Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Update Button Not Working

New Here ,
Aug 15, 2022 Aug 15, 2022

I'm attempting to update Photoshop, Illustrator, etc. from my Creative Cloud. CC is showing updates available for multiple softwares, the Update button will change to hover color but not activate when clicked on. I've closed out of all my softwares before attempting updates. No error text or waiting text appearing, there is absolutely no interaction when I press the Update button. 

190
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 15, 2022 Aug 15, 2022
LATEST

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, restart your computer and retry updating.

 

if that appears to fail (and your computer meets specs), open ps and ai and see if they've been updated (and it's not a notification error).

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines