update creative cloud doesn't work

[Riccardo Oldani]

i have mac osx monterey, since a few days i can't do the update anymore, creative cloud tells me "error 201" which is the one related to the connection. however, the mac is connected and the internet is working, has anyone experienced the same problem?

[Manan Joshi]

Hi @Riccardo Oldani,

See the following help articles

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

-Manan

[Riccardo Oldani]

ok, thank you very much!

[kglad]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Riccardo Oldani]

thank you very much!

[kglad]

you're welcome.  is the problem resolved?