i have mac osx monterey, since a few days i can't do the update anymore, creative cloud tells me "error 201" which is the one related to the connection. however, the mac is connected and the internet is working, has anyone experienced the same problem?
Hi @Riccardo Oldani,
See the following help articles
ok, thank you very much!
confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos after clicking "link"?
if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html
if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
thank you very much!
you're welcome. is the problem resolved?