Update failed to download even though firewall is off

Report · Sep 07, 2021

Hi,

I am trying to update several applications via Creative Cloud. However the updates fail, the error code given is 125 (Unable to reach Adobe servers). The computer is connected to the internet and the firewall is turned off. Any ideas why the update is failing?

Frank

Report · Sep 07, 2021

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Make also sure that you are using the TLS 1.2 protocol.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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Update failed to download even though firewall is off