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Update failed to download even though firewall is off

frankg20976933
New Here ,
Sep 07, 2021 Sep 07, 2021

Hi,

I am trying to update several applications via Creative Cloud. However the updates fail, the error code given is 125 (Unable to reach Adobe servers). The computer is connected to the internet and the firewall is turned off. Any ideas why the update is failing?

Frank

 

TOPICS
Creative Cloud , Installation
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AxelMatt Community Expert
Community Expert ,
Sep 07, 2021 Sep 07, 2021
LATEST

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Make also sure that you are using the TLS 1.2 protocol.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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