Update freezes

[Ptb33]

I've been trying to update Lightroom Classic for 3 days...it gets to 43% and does nothing more.  How do I get the update to download properly?

[AxelMatt]

I would suggest a complete and clean reinstallation.

Please follow the steps below:

• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

          if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

• use the desktop app to install your cc programs/trials

[andrewa27111356]

Do you have to re-import all your photos then???