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Update impossible to illustrator version 25.4.1

New Here ,
Oct 12, 2021 Oct 12, 2021

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Illustrator want windows 10 version 1809 or higer, but i already have i higher version. What can i do?

Rinus5D91_1-1634042177001.png

 

Rinus5D91_0-1634042145882.png

 

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Mentor ,
Oct 12, 2021 Oct 12, 2021

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New Here ,
Oct 12, 2021 Oct 12, 2021

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Hi!

Sadly, the cleaner tool didn't do the trick, i still receive this.:

Rinus5D91_0-1634043808137.png

Rinus5D91_1-1634043850173.png

 

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Mentor ,
Oct 12, 2021 Oct 12, 2021

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Contact Adobe and have a tech remote in to your computer to solve this.

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Rinus, what is the exact version of Windows that is installed on the computer?

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Community Expert ,
Oct 12, 2021 Oct 12, 2021

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Moving this to a better suited forum, Download and Install.

-Manan

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Community Expert ,
Oct 12, 2021 Oct 12, 2021

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Hi @Rinus5D91,

In case you are not able to resolve the issue and need to contact the support team then see the following link

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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