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Update your browser error when reinstalling CS6

New Here ,
Jun 17, 2024 Jun 17, 2024

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For several years, I have been using Adobe Master Collection CS6 on Windows 11. My computer recently crashed, and I need to do a clean install. When reinstalling CS6 I get the error:

 

"Update your browser
To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions"

 

I have tried:
1) Installing in Chrome
2) Installing in Edge
3) Changing compatibility mode

 

Right now, I am using the programs on the 7-day trial mode; however, I desperately need them to run my consulting business. Please help!
Thank you

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Install forum

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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you can't register, so skip that step.

make chrome your default browser 

install using windows 7 compatibility mode

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Thanks John... I reposted it per your direction.

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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@Pat381031042i8x 

 

again, 

you can't register, so skip that step.

make chrome your default browser 

install using windows 7 compatibility mode

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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if you're going to try activating offline:

 

disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

 

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

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New Here ,
Jun 18, 2024 Jun 18, 2024

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Try going through the installation process after you've disconnected from any internet. Try selecting "Sign in later" or "Offline account" or something to that nature and go that route. It seems to have solved my issue! 

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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@Pat381031042i8x 

If you fail to ACTIVATE your software, you can't use it beyond the trial period. 😓

 

You're trying to use legacy (12+ year old) software on an operating system (Win11) for which it was never intended.  And MS Edge didn't exist in 2012. This exercise is like forcing a square peg into a round hole.

 

OPTION 1:

Get new software that's compatible with your new PC.   Highly recommended for security & performance reasons.

https://www.adobe.com/creativecloud/plans.html

 

OPTION 2:

Keep using CS6 on your old computer and don't update your OS.  Not recommended for security reasons.

 

OPTION 3:

Deactivate CS6 from your old computer's HELP menu to free-up your ACTIVATION limit. No guarantees.

 

Best of luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 26, 2024 Jun 26, 2024

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Hi @Nancy OShea ,

I have the same problem with a different adobe software: Flash Builder 4.7

 

By the way, the square peg you said (legacy adobe software) used to fit into the round hole (Win11) flawlessly until last month. xD

I also tried to keep using the square hole (old windows VM) but it didn't work too. It looks like they intentionally covered all the holes to stop us from using it.

Unfortunately not all legacy adobe products have new versions available, or some of them was given away to another company (and lost compatibility), as happened to flash builder.

I need to maintain a legacy project whitch there's no sensitive data involved and no concern about security issues (local environment).

Anyway, @kglad solution also worked for me.

 

Thank you all!

David

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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you're welcome, and thanks for the update.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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Another possible solution for the "Update your browser" message:

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/unable-to-startup-photoshop-cs6-due-t...

 

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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@ProDesignTools 

 

that (installing the cc desktop app) failed recently for 2 users with this problem.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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So far the Mac side doesn't seem to be affected.

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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@Jeff Arola 

 

i've seen 3 recent windows reports and no mac reports, so far.

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