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Updated MAC to Mojave 10.14.6, now CC and its apps won't download

New Here ,
Aug 19, 2019 Aug 19, 2019

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After upgrading my MAC OS to Mojave 10.14.6, none of my CC apps will update. Thinking it might be my Creative Cloud app itself, I uninstalled it and attempted to reinstall it. I can't even download the CC app. As with the others, it gets to about 5% then I get a P201 error message. There's nothing wrong with my connections, my internet or my network. I am aware of Adobe's support note about "compatability issues" with CC and Mojave 10.14, so that has to be it, yes? A fix would be appreciated ASAP!

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Adobe Community Professional ,
Aug 19, 2019 Aug 19, 2019

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Adobe Creative Cloud apps and macOS 10.14 Mojave compatibility issues

Well, as you said, yes, it should run. What was your prior version?

Did you run the Adobe CC Cleaner app?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 19, 2019 Aug 19, 2019

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I did run the Adobe CC Cleaner. No difference. I don't remember the previous edition, whatever the last edition of Mojave was.

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New Here ,
Sep 16, 2019 Sep 16, 2019

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I'm having a similar issue. The hand tool is always on even when the brush tool is selected. None of the tools are working. I can't crop or transform or anything. 

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Explorer ,
Jul 22, 2020 Jul 22, 2020

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Exactly the same question I have. I've only had Creative Cloud apps for a couple of days, then as soon as I updated Mojave 10.14.6 yesterday, I noticed the Creative Cloud app icon showing in my doc as a recently opened app it had a question mark over it. I'd used it to update Photoshop earlier. For as new a CC owner as I am this starts me out with big worries. 

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hi Adobe Community. The amazing new CC came out this week from Adobe Max 2021 but when i try and update the new CC Illustrator, Photoshop and Indesign say that they are not Compatible with Mojave 10.14.6. Is this a known issue within the community. I did try unistalling it but that didnt chance my error. What can I do?! 

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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The current versions of Adobe apps don't support Mojave. They require Catalina, Big Sur or Monterey.

https://helpx.adobe.com/photoshop/system-requirements.html

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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As @John Waller said, the system requirements have changed since 2019 when this topic started.

 

Adobe expects all users to have the latest equipment, OS and software  -- no more than 2 versions back.


This goes for CPU and GPU. See ALL links below.

- https://helpx.adobe.com/creative-cloud/system-requirements.html

- https://helpx.adobe.com/indesign/system-requirements.html

- https://helpx.adobe.com/illustrator/system-requirements.html

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html


Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hi TK13Shady,

 

If you're unable to install the Creative Cloud Desktop app. You may want to try the install using the alternative download links at the bottom of the article here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

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