Updated Photoshop CC and now only have tutorial

[daniel111222333]

I "updated" Lightroom CC and Photoshop CC and now I only have a Tutorial version of Photoshop?? Anyone know why this is happening?

[Bani Verma · Accepted solution]

Hi,

Please refer to below link and follow the troubleshooting steps in it:

Creative Cloud applications revert to trial mode after an update to CC 2015

Let us know if this helps.

Regards,

Bani

[daniel111222333]

Hi Bani,

Thanks, but the steps did not resolve the problem.

Surely there is a simple fix to what is a colossal mess up on Adobe’s behalf?

Please let me know what can be done to fix this up.

Thanks,

Dan

[Bani Verma]

Hi,

Please provide your Adobe ID in a personal message to me i will check the details of subscription in our tools, and accordingly we will proceed with troubleshooting.

Regards,

Bani

[daniel111222333]

Thanks but the adobe website is not working so I cannot open a private message. I will try again later.

[daniel111222333]

Hi Bani,

I am still not able to access Photoshop CC - it has been around 3 months now that it has stopped working. I can access Lightroom CC (I also have an original copy of Lightroom 5 if that has any relevance). Could you please fix this and is it possible that my subscription can be extended to compensate for this error (my subscription expires in December).

My adobe ID is dneukirch83@gmail.com

Thanks,

Daniel