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UpdaterStartupUtiility causes 2019 MacBookPro to hang

Explorer ,
Jul 12, 2019 Jul 12, 2019

Using a 2019 MBP with macOS Mojave 10.14.5. Migrated software from a 2016 MBP without incident except for this issue. I have a folder on a NAS that contains software installers. When I navigate to that folder, the MBP hangs hard, requiring a power recycle! The OS console reports the following (truncated):

Process:               UpdaterStartupUtility [436]

Path:                  /Applications/Utilities/Adobe Application Manager/*/UpdaterStartupUtility

Identifier:            UpdaterStartupUtility

Version:               10.0.0.19 (10.0.0.19)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           UpdaterStartupUtility [436]

User ID:               501

Date/Time:             2019-07-12 12:38:03.126 -0700

OS Version:            Mac OS X 10.14.5 (18F203)

Report Version:        12

Bridge OS Version:     3.5 (16P5200)

Anonymous UUID:        7ACC91DB-EC8D-A8B5-2406-CE8EEA6C5EFD

Time Awake Since Boot: 110 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes:       0x0000000000000001, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4

Termination Reason:    Namespace SIGNAL, Code 0x4

Terminating Process:   exc handler [436]

Application Specific Information:

BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_platform.dylib       0x00007fff6b1031f4 _os_unfair_lock_corruption_abort + 23

1   libsystem_platform.dylib       0x00007fff6b0ffcb6 _os_unfair_lock_lock_slow + 235

2   libsystem_pthread.dylib       0x00007fff6b108d2f pthread_mutex_destroy + 47

3   UpdaterStartupUtility         0x0000000106277d5b 0x10624d000 + 175451

4   UpdaterStartupUtility         0x0000000106250a4b 0x10624d000 + 14923

5   UpdaterStartupUtility         0x0000000106250adf 0x10624d000 + 15071

6   UpdaterStartupUtility         0x000000010624eb45 0x10624d000 + 6981

7   libdyld.dylib                 0x00007fff6af163d5 start + 1

Thread 1:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 2:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 3:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 4:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 5:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 6:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 7:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 8:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 9:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 10:

0   libsystem_pthread.dylib       0x00007fff6b1093f0 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x000000000000000c  rbx: 0x0000000001010002  rcx: 0x00007fff6b104cad  rdx: 0x0000000000000000

  rdi: 0x000000000000000c  rsi: 0x00007fb096409f98  rbp: 0x00007ffee99b2980  rsp: 0x00007ffee99b2948

   r8: 0x000000000000000b   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000246

  r12: 0x00007fb096409f98  r13: 0x0000000000000307  r14: 0x0000000000000307  r15: 0x0000000000010000

  rip: 0x00007fff6b1031f4  rfl: 0x0000000000010246  cr2: 0x0000000106a61000

 

Logical CPU:     14

Error Code:      0x00000000

Trap Number:     6

I can access this folder without incident with an older MacBook Air and of course the 2016 MBP. Any thoughts on how to resolve this would be greatly appreciated.

Thanks.

John

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