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Updates not working PS & LRC

Explorer ,
Dec 12, 2021 Dec 12, 2021

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Using Windows 10 I can't update to LR 11.0 or PS 23.1.0.

Tried using Creative Cloud, even downloaded new version of Creative Cloud, Tried direct download. Photography subscription is active. Creative Cloud says everying is up to date, it is not.

 

Thanks

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Creative Cloud , Installation

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correct answers 1 Correct answer

Explorer , Dec 13, 2021 Dec 13, 2021

After contact with Adobe (Syed) via phone we completely uninstalled the Creative Cloud application and reinstalled with new version, I had tried that before without luck, and the new version is showing that updates are now available. So the problem was with their Creative Cloud not allowing access to the updates.

 

Thanks for eveyone's time.

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Community Expert ,
Dec 12, 2021 Dec 12, 2021

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Please take a look here: 

https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Explorer ,
Dec 13, 2021 Dec 13, 2021

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Thanks for your time.

Compatability mode is not checked, the 3 dots are not visible on right of bar, 'update all' is greyed out and 'Check for updates' returns "You are up to date"

Maybe I just have to uninstall Creative Cloud, PS & LR and reinstall from my Photography Plan after a fresh save of both my catalogs. Up till this latest update I never had any trouble that I know of. my Current versions are PS 22.5.1 and LR 10.4 and Camera Raw is 13.4.

 

johnw7182060_1-1639401445180.png

 

 

johnw7182060_0-1639401310766.png

 

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Community Expert ,
Dec 13, 2021 Dec 13, 2021

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Which exact version of  Windows 10 use're using?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Explorer ,
Dec 13, 2021 Dec 13, 2021

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looks like fixed

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Explorer ,
Dec 13, 2021 Dec 13, 2021

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LATEST

After contact with Adobe (Syed) via phone we completely uninstalled the Creative Cloud application and reinstalled with new version, I had tried that before without luck, and the new version is showing that updates are now available. So the problem was with their Creative Cloud not allowing access to the updates.

 

Thanks for eveyone's time.

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