Updating one app updates all apps

Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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When I click one Update button in the CC Desktop app, it ends up wanting to update all my apps. See screen shot below. I clicked the Update button for Premiere Pro v22 and this is what ended up happening. Not wanting to update all my apps at this time, I had to click Cancel repeatedly on the other apps to stop the process. 

 

I have a new iMac, M1 chip, running macOS 11.6 (Big Sur). Is this a bug with CC Desktop running on Big Sur (or with the M1 chip)? 

 

screenshot_1119.png

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Adobe Employee , Nov 03, 2021 Nov 03, 2021
Ok, thanks for the update, Stefan.  I could not reproduce the behavior you described when I ran through the update process on three different computers. If you continue to encounter any problems with the update process, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Stefan, you mentioned that this is a new Mac.  What process did you use to put the Adobe apps on the new computer?  Did you use the method listed in https://helpx.adobe.com/download-install/using/download-install-new-computer.html, or was the migration assistant used to copy the apps to the computer, Stefan?

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Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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I followed the method in the link you provided; I did not use a migration assistant. I was able to install just the apps I selected at first; it's when I wanted to update one of them that an "update all" process was triggered. 

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Ok, thanks for the update, Stefan.  I could not reproduce the behavior you described when I ran through the update process on three different computers.

 

If you continue to encounter any problems with the update process, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Hi Jeff, I have problem with latest update..error code 113.. any advice? Thanks

 

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Rene, if you also migrated your apps to a computer using Apple's new processor, then see https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-compute... for steps you can take to repair the damage done by the migration assistant.

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New Here ,
May 20, 2022 May 20, 2022

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Hi, Jeff..

Sorry I didn't see this message until now.

I have still the same problem. I use only pc. Not Apple. 

I have found solution before. And it worked till now. I do it in command prompt. reset something.. Now doesn't work.. So I need another solution. Any idea? 

Thanks.. Rene

 

 

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Thanks for the update, Rene.  The public discussion you responded to though is related to computers running macOS.  

 

Please contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so any error you are encountering on the computer running Windows can be resolved.

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New Here ,
May 20, 2022 May 20, 2022

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Thank you very much for the fast response.. I will see if that helps..

With regards.. Rene

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