Upgrading account

[michael23dalton85]

Apologies in advanced if I'm posting this in the wrong section, or if this has been brough up before.

I currently have the Photography plan, but am looking to upgrade to the full Adobe Suite.

I have found a code which allows a discount when signing up, however when I begin the process a message appears stating: 'In order to upgrade to a Creative Cloud All Apps, we have to cancel your current Photography plan (20GB) (Annual plan, paid monthly) subscription.'

So my question is; in cancelling my current plan, will I lose the website that I've built in Adobe Portfoilio, or will it carry over to my new plan? And also, will I be penalised for cancelling the current Photography plan? (I believe I only have about a month before it's due to renew anyway).

Any help of advice on this matter will be gratefully received.

Thanks

[Nancy OShea · Accepted solution]

You need to contact Customer Care.  Technically,  you must cancel your current plan before you take out another one.   And because the Photography Plan is annual, you will incur a 50% early termination fee if you cancel before the 12th month unless you can persuade the Adobe agent to waive that fee for you.

1. Log-in with a good browser that accepts cookies and does not block scripts. https://helpx.adobe.com/contact.html
2. Click the chat bot icon.
   Chat icon
3. Type AGENT followed by Enter key.