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Upgrading LR classic download error

New Here ,
Nov 08, 2018 Nov 08, 2018

I'm running OS X el-Capitan 10.11.6, and have to this point had no difficulty with updates.

The current update failed with message 190:

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.11.6 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

I can't get anywhere.Ideas?

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Nov 08, 2018 Nov 08, 2018

In the future, please check the new system requirements before you attempt an upgrade.

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

Lightroom Classic CC system requirements

You can of course rever to an older verrsion that is compatible with your OS from your CC Desktop App.  See screenshot.

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Community Expert ,
Nov 08, 2018 Nov 08, 2018

Current OS version 10.11.6 doesn't satisfy OS requirements: you need to update your os.

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Community Expert ,
Nov 08, 2018 Nov 08, 2018
LATEST

In the future, please check the new system requirements before you attempt an upgrade.

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

Lightroom Classic CC system requirements

You can of course rever to an older verrsion that is compatible with your OS from your CC Desktop App.  See screenshot.

Nancy O'Shea— Product User, Community Expert & Moderator
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