Urgent: Unable to cancel my Premiere Pro subscription

[strong_man3620]

I have been trying to cancel my Premiere Pro subscription for three weeks, but every time I try, I get an error message (

 

).

I also tried contacting Adobe support via live chat, but I was not able to proceed to the cancellation page.

My next billing date is in 3d ays, and I don’t want to be charged again.

Can someone from the Adobe team help me cancel my plan before the next charge?

Email linked to my account: PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM

Thanks in advance

[Shivangi_Gupta]

Thanks for reaching out, @strong_man3620.

Have you tried it using a different browser or different device?

Let us know if it brings any change.

^Shivangi

[kglad]

also, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)