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Valor atual mais alto do que antes

Community Beginner ,
Oct 10, 2022 Oct 10, 2022

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Quando comprei o primeiro ano de assinatura, comprei como estudante. Estava 86 reais mensais. Assim que completou 1 ano, a adobe, sem nem me confirmar, passou a cobrar 124 reais mensais. Eu ainda sou estudante (tanto do ensino médio, quanto de cursos técnicos que estudo) e não tenho condições para pagar por 124 reais mensais. Peço que diminuem o valor para como estava antes, já que não entendo o motivo de ter ido para 124 reais sem sequer me confirmar! 

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Activation , Creative Cloud

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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these are user to user forums.  no one here can negotiate for you.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Oct 13, 2022 Oct 13, 2022

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Estava tentando falar com alguém durante uma semana inteira, mas por conta dos estudos e trabalho, sempre que eu tinha tempo, já estava fechado. Vou tentar enviar por e-mail e ficar atenta como você me informou. E sobre a postagem inadequada, desculpe por isso, era que eu realmente estava desesperada por não conseguir falar com eles pelo chat do site e toda situação. Obrigada pela resposta!

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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sorry about the misunderstanding but be careful about emails. just posting here makes you a scammer target and they like to use email.

 

you should use chat, phone or twitter. not email.

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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That price increase is correct and according to the information that you should have read

-One Year Intro Price https://community.adobe.com/t5/account-payment-plan-discussions/why-is-my-account-now-31-a-month-and...

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Community Beginner ,
Oct 13, 2022 Oct 13, 2022

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Meu deus, eu sequer prestei atenção nisso! Deveria ter lido mais e pesquisado mais, erro totalmente meu 😭 Obrigada pela resposta, agora que estou ciente que não posso permanecer no valor anterior, só me resta cancelar a assinatura 

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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>have to cancel the subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee

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