Wann läuft der Gutscheincode ab?

Community Beginner ,
Jul 11, 2022 Jul 11, 2022

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Ich habe eine Gutscheincode erworben. Ich möchte den Gutschein nicht vor dem Ende meines aktuellen Abos einlösen, damit ich nicht einen Teil des Abo-Zeitraums verliere.

Wie lange kann ich noch den Gutscheincode einlösen? Kann ich den Gutscheincode auch noch in ca. 4 Wochen einlösen, auch wenn ich ihn heute gekauft habe?

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Adobe Community Professional , Jul 12, 2022 Jul 12, 2022

TBMK You will not lose any of your subscription. It will be extended.

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

If you already have the same plan or product, and redeem with the same Adobe account:  

  • If your payment plan is Annual plan, paid monthly, Adobe stops charging your credit card after you redeem the code. After the redemption code subscription term expires, Adobe resumes charging your credit card.
  • If your payment plan is Annual plan, prepaid, the redemptio
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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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TBMK You will not lose any of your subscription. It will be extended.

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

If you already have the same plan or product, and redeem with the same Adobe account:  

  • If your payment plan is Annual plan, paid monthly, Adobe stops charging your credit card after you redeem the code. After the redemption code subscription term expires, Adobe resumes charging your credit card.
  • If your payment plan is Annual plan, prepaid, the redemption code term is added to the end of the paid subscription term.
Regards. My System: Lr-Classic 11.5 Photoshop 23.5, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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I have already cancelled my current subscription. Will it still be appended to the end of the subscription? 

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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Probably not.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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Unfortunately there doesn't open any chat window. I cannot find a possibility to contact Adobe...

 

But: Do you know how long the redemption code is valid? I could just redeem it in one month shortly before the current subscription ends.

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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I don't know the life of a redemption code.

It may say if there is an expiration date on the voucher.

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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"Unfortunately there doesn't open any chat window."

https://helpx.adobe.com/contact.html?rghtup=autoOpen

This link works for me. You must allow cookies in your browser and be signed-in to this forum.

The link opens a chat window where you can type your message at the lower-right corner of the page- Type "Agent" to get you connected to a human 😉

2022-07-13 08_34_17-Contact Customer Care — Mozilla Firefox.jpg

A cancelled current subscription will need you to Contact Adobe Support if it is to be re-instated (if at all possible?).

I do not know if Redemption vouchers have an expiry date.

 

Regards. My System: Lr-Classic 11.5 Photoshop 23.5, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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