what's wrong with adobe authorization these dayes?

[Guest]

hi, I'm from china. I have not been able to run my adobe utilities several weeks. Look at the attachment.

what's wrong with adobe?

[Govardhan.V]

Please provide the error descriptio in English and operating system version and Photoshop version.

[Guest]

Let me try to translate the error description into English:

Sorry, an error occur.

It's maybe our problem, or you have not yet connnected to internet. Check you internet connecion, and try late again. If the error occur again, refer to our troubleshooting guide.

No error number. So I don't know which guide issue I should follow.

win10 + Google Chrome 92 + Photoshop 2021

Thanks a lot.

[Nancy OShea]

Possibly related:

Adobe discontinued TLS 1.0 and TLS 1.1 connections.  If you haven't upgraded to TLS 1.2 yet, you cannot connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

[Guest]

I think that is not my problem. I am using win10 + Google Chrome 92.