what's wrong with adobe authorization these dayes?

New Here ,
Jul 26, 2021 Jul 26, 2021

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hi, I'm from china. I have not been able to run my adobe utilities several weeks. Look at the attachment.

what's wrong with adobe?

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Activation , Creative Cloud

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Please provide the error descriptio in English and operating system version and Photoshop version.

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Let me try to translate the error description into English:

 

Sorry, an error occur.

It's maybe our problem, or you have not yet connnected to internet. Check you internet connecion, and try late again. If the error occur again, refer to our troubleshooting guide.

 

No error number. So I don't know which guide issue I should follow.

win10 + Google Chrome 92 + Photoshop 2021

 

Thanks a lot.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Possibly related:

Adobe discontinued TLS 1.0 and TLS 1.1 connections.  If you haven't upgraded to TLS 1.2 yet, you cannot connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 27, 2021 Jul 27, 2021

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I think that is not my problem. I am using win10 + Google Chrome 92.

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