When I install Flash Professional CC 2014, I got the Error: DW039: Failed to load deployment File

[Adobe_PeterHuang]

When I install Flash Professional CC 2014, I got the Error:

Exit Code: 16 Please see specific errors below for troubleshooting.

For example,  ERROR: DW039 ... 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s) 

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

[Mooors]

me too,

Exit Code: 16

Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

[liuweiheng]

Me too !!!!

Exit Code: 16

Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

Mac OS X 10.9.3

[Jeffrey_A_Wright]

Please try running the installation again.  You can find more information regarding Exit Code 16 at Installation, launch log errors | CS5, CS5.5, CS6, CCM.

If you continue to face difficulties then you may be experiencing download errors.  Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for actions which can be taken to resolve download errors.

[liuweiheng]

Come on man, do you really think we never tried to install again? i did all the things i can do on my computer and even tried to install the flash on the other computer, and it failed again!!! So Please help us ASAP and don't do this kind of copy and paste things ever!

[Jeffrey_A_Wright]

Liuweiheng do you have any additional error messages within the installation log files?

[liuweiheng]

i checked the "installers" folder, but i can't find the folder with the right date when i installed the flash pro. And the feedback from the creative cloud desktop was the following one:

Exit Code: 16

Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

I've tried to use the adobe cc clean up tool, and it can't help me.  I've tried a lot of time, it would always stop at 42%.

[Jeffrey_A_Wright]

Liuweiheng I would recommend contacting our support team with assistance reviewing your installation log files for additional errors.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[Adobe_PeterHuang · Accepted solution]

I found the solution: Please launch "Creative Cloud" client -> Preferences -> Select language English (International) -> restart the Creative Cloud client and reinstall Flash CC 2014. It works for me. Before that, my setting of language is Chinese.

It's a bug, please fix it ASAP.

[Jeffrey_A_Wright]

Adobe_PeterHuang do any of your User accounts utilize the Chinese language setting?  What about the Root User account what language is that set for?

[liuweiheng]

Peter is right, after i changed the language, it worked. i also think this is a bug. Please fix it ASAP.

[Adobe_PeterHuang]

What do you mean about the Root user account language? I think it's English. Anyway, I used Creative Cloud client to successfully update other apps such as Muse, Animate which does  not include Chinese version. Definitely it's a bug, need fix it ASAP.

[Jeffrey_A_Wright]

Adobe_PeterHuang is the User account you were installing onto set for English as well?  The Creative Cloud Desktop application inherits the language settings for the User account.  This is why I am inquiring abut the language settings for your User account.

[Adobe_PeterHuang]

+1, me too.

[SKHung]

I met this problem in Mac OSX Mavericks, too!

I doubt the source file in Adobe server maybe had problem....

[Foenix]

Same here.

Exit Code: 16

Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

Mac OS X 10.9.3

I've tried many times to reinstall it, but same error happened time after time...

[Adobe_PeterHuang]

Yes. My system is Mac OS 10.9.3.

Every time when install at 42%, it shows in extracting or unzipping progress and then will show the error....

[J__Rsun]

Thanks Peter for providing the temporary solution. Exactly it's a bug, I think so.

[chcheng0925]

No, the solution which provided by PeterHuang is not perfect. Today I launched Creative Cloud client and changed the language to English (International). After relaunching Creative Cloud client, I still got the problem.

Also, why you guys think that changing the language is the solution? I am working for a big company in China. It will be a big problem if they can't use Chinese-version Flash.

Any update of the problem?

[Jeffrey_A_Wright]

Chcheng0925 I would recommend you start a new discussion with the specifics of the error you are experiencing and the solutions you have tried implementing.

[Hammond W]

The solution mentioned above doesn't work for me.

Change language, restart Macbook, error again, change language back and forth, restart every time, it just doesn't work.

I was installing same app - Flash Professional CC 2014.

I got the same error

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

So, same problem, same question.

[bobbizhx]

I had the same problem. it worked to change the language. Thanks

[nayeon hannahk17805041]

I really appreciate to peterHuang!!!! I solve this problem to change language. I use adobe CC  in korean. Photoshop, Illustrator and so on they work well except flash.

[Jeff Chan1]

This Bug still there....it's been a long time, can we fix it? Thanks!