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Where can I see the dates i have added top ups to my account?

Participant ,
Sep 19, 2018 Sep 19, 2018

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I've been topping up my account with an extra 12 months plus 2 months plus 2 months. Where can I see the dates of these top ups so i can verify it has all gone through correctly?
Thank you

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correct answers 1 Correct answer

Adobe Employee , Sep 19, 2018 Sep 19, 2018

Hi Adam,

I see you have an active Photography plan under the same ID as with forums. The next billing date for your plan is 24th Nov,2019.

Feel free to update the thread for any other questions.

Thanks

Kanika

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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Adobe.com->Manage my account->

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Sep 19, 2018 Sep 19, 2018

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That doesn't show the dates i added the top ups, it shows the Expire date. It isn't what I asked for, but thanks for answering.

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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You get an e-mail when you buy additional options.

The expiry date should update accordingly.

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Sep 19, 2018 Sep 19, 2018

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So does this mean that I cant see when I have added months to my plan? Because I have no email to say I have added them either.
expire date "should" update. That is worrying!

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Participant ,
Sep 19, 2018 Sep 19, 2018

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I just added 2+2 months which i didnt pay for as it was an offer with the 2 seagate hardrives I just bought. I dont have emails back to say I have redeemed these offers successfully and my adobe plan doesn't show where they have been added. Because i didnt know my expiry date before these were added and no history of payments/top-ups is shown on my account i have no idea if they worked or not.
It would be very helpful to see a statement of any payment and top up I have made to my account.

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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I see the problem. You should contact customer care on this. Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 19, 2018 Sep 19, 2018

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Hi Adam,

I see you have an active Photography plan under the same ID as with forums. The next billing date for your plan is 24th Nov,2019.

Feel free to update the thread for any other questions.

Thanks

Kanika

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Participant ,
Sep 19, 2018 Sep 19, 2018

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This doesn't answer my question but thanks to all for trying.
Adobe support on chat was terrible, really the worst attempt customer service I have ever encountered!
However the guys on the Adobe facebook page were really helpful and got me the answers as to the dates my top ups were added.
Thank you for offering your assistance everyone. This case is now resolved

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New Here ,
Aug 08, 2019 Aug 08, 2019

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If you know the answer could help out? I have the same problem

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

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Go to https://account.adobe.com/plans. The anniversary date should have been pushed back the months you added with the voucher.

ABAMBO | Hard- and Software Engineer | Photographer

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