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I've been topping up my account with an extra 12 months plus 2 months plus 2 months. Where can I see the dates of these top ups so i can verify it has all gone through correctly?
Thank you
Hi Adam,
I see you have an active Photography plan under the same ID as with forums. The next billing date for your plan is 24th Nov,2019.
Feel free to update the thread for any other questions.
Thanks
Kanika
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Adobe.com->Manage my account->
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That doesn't show the dates i added the top ups, it shows the Expire date. It isn't what I asked for, but thanks for answering.
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You get an e-mail when you buy additional options.
The expiry date should update accordingly.
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So does this mean that I cant see when I have added months to my plan? Because I have no email to say I have added them either.
expire date "should" update. That is worrying!
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I just added 2+2 months which i didnt pay for as it was an offer with the 2 seagate hardrives I just bought. I dont have emails back to say I have redeemed these offers successfully and my adobe plan doesn't show where they have been added. Because i didnt know my expiry date before these were added and no history of payments/top-ups is shown on my account i have no idea if they worked or not.
It would be very helpful to see a statement of any payment and top up I have made to my account.
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I see the problem. You should contact customer care on this. Contact Customer Care .
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Hi Adam,
I see you have an active Photography plan under the same ID as with forums. The next billing date for your plan is 24th Nov,2019.
Feel free to update the thread for any other questions.
Thanks
Kanika
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This doesn't answer my question but thanks to all for trying.
Adobe support on chat was terrible, really the worst attempt customer service I have ever encountered!
However the guys on the Adobe facebook page were really helpful and got me the answers as to the dates my top ups were added.
Thank you for offering your assistance everyone. This case is now resolved
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If you know the answer could help out? I have the same problem
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Go to https://account.adobe.com/plans. The anniversary date should have been pushed back the months you added with the voucher.