Where is my download - wo ist mein Download

[Guest]

I bought a license of lightroom about 1 year ago. Now I need to reinstall this version. But I can't find it anymore at adobe site. Where are my downloads?
The adobe help shows a way - but these site aren't there.

Ich habe vor ca. einem Jahr Lightroom gekauft. Nun muss ich Lightroom neu installieren finde es aber in meinem Konto nicht mehr.

Die Hilfe von Adobe zeigt auf eine Seite - die es nicht mehr gibt. Wo sind meine Downloads?

Danke

Thanks

[kglad]

note: newer os'es (especially mac os'es) are not compatible with older programs (especially adobe's).  this may help you start your installation, https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html that said, you can download the installation files using the below link.

Single user licensee downloadable installation files available:

• Suites and Programs:    CC 2019 |  CC 2018 |  CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC 2013 | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X,X suite,9,9 extended | 8 | 7 |
• Authorware:  7.01 windows |
• Captivate:  11 (2019) | 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• eLearning Suter:  2.5 7z |2.5 exe |
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.14| 5.7.1|  4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
• Photoshop Elements:  2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  2018,15,14| 13,12,11,10,98 | 7
• RoboHelp:  2015, 11, 10, 9, 8

Updates

• non-cc updates
• CC (2013) Updates:
• •   Windows
  •   macOS
• CC 2014 Updates:
• •   Windows
  •   macOS
• CC 2015 Updates:
• •   Windows
  •   macOS

• Download and installation help for Adobe links

• Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

[Guest]

Thank you - I found the link for the download!!!!

[kglad]

you're welcome.

[MorkaiAU]

These links (at least, the Photoshop CS4, 5, 5.5, 6 etc) all redirect to a single page that unfortunately does not contain direct download files. I'm attempting to contact support (via live chat on the adobe website) to get a download link from them.

[John T Smith · Accepted solution]

Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

IMPORTANT NOTE:

The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

[kglad]

things change.

if you purchased from and registered with adobe, check https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html  for info on how to download non-current adobe programs.

once you download, if you're having trouble finding your file(s), https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

if that fails AND you've (a) registered your software with adobe or (b) can provide proof of purchase, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

for more info on adobe's 5/2019 policy on downloads, https://prodesigntools.com/adobe-limits-software-downloads.html