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I bought the CS6 Master Collection several years ago for my son. We moved since then to a new home. Now I've had to reformat the whole computer and reinstall everything from scratch.
Yes, you guessed it! I'm not able to find either my install discs or the software backup that I thought I had on an external hard drive. I have my original serial numbers for both Windows and Mac. Is there someplace that I can re-download the Master Collection?
Many thanks!
Dave
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Omigosh! You are SUCH a life saver! And quick too! ![]()
Thanks!
Dave
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You're Welcome 🙂
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Hi, So i have a similar issue as this user, however, because the CS6 is no longer available for online purchase i don't know how to go about getting my product back? I have the serial number for it, but do I need to sign up for the creative cloud trial in order to re-download the collection or...?
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Hello! Why is so hard to download products I bought ? I'm trying to find the way so long on your website? It should be easy!!!!!!!!!!!!! I coudnt fing first Lightroom 4, now again problem with Master Collection ..........?????????
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If you bought them from Adobe and got the downloadable, aka ESD, versions, you can download them from your Adobe Account page. See here for more information: https://helpx.adobe.com/creative-suite/kb/find-download-link.html
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Ok, I was there already a few times, how I can find Master Collection 6? I'm blind 😞 I know where is my serial number and then the guide says:
- On the order page, under Items, find the app you want to download, and click Downloads and serial numbers.
But where?
Thank you for help!
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For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor
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